Cisco is strengthening its push toward AI transformation, digital resilience, and the future of work through a new customer-led video initiative that highlights real-world technology outcomes across industries.
The company has launched Season 1 of “Tech Unscripted,” a video series featuring roundtable discussions with Cisco customers who share firsthand experiences navigating complex technology challenges and driving measurable business results.
The series places customers, not vendors, at the center of the conversation, offering practical insights into how organizations are modernizing infrastructure and operations in an increasingly AI-driven landscape.
One installment focused on the business of IT features leaders from Delaware State University and the town of Cary, North Carolina, who discussed their digital transformation journeys.
Nicole Coughlin, CIO of Cary, emphasized the value of creating a “living lab” environment to demonstrate the impact of technology investments through low- or no-cost pilot programs.
She highlighted the importance of strong partnerships, noting that public-sector organizations often rely on trusted technology partners to move innovation forward.
Darrell McMillon, VP of IT and CIO at Delaware State University, echoed the sentiment, stressing that while organizational change can be challenging, maintaining a clear vision of how technology benefits end users, particularly students, is essential to long-term success.
Another discussion centered on digital resilience, where technology leaders from WWE, Customers Bank, and Carnival Cruise Lines addressed the risks posed by downtime to revenue, brand reputation, and customer trust. Participants underscored the importance of proactive monitoring, security visibility, and AI-powered platforms to maintain operational continuity.
The series also explored the evolving role of the data center in the AI era, with insights from executives at Worldwide Technology, Microsoft, GE Aerospace, and GE Vernova.
The discussion covered challenges such as executive buy-in, workforce upskilling, energy efficiency, cooling, and bandwidth demands as organizations prepare their infrastructure for AI workloads.
Finally, conversations around the future of work highlighted the growing importance of collaboration, across offices, remote environments, and increasingly between humans and intelligent systems, as agentic AI becomes more embedded in everyday operations.