The Home Depot and Google Cloud announced an expansion of their strategic partnership at NRF 2026, further advancing the connected retail experience with new agentic AI tools that offer homeowners and professional customers (pros) like contractors, renovators, and remodelers real-time, expert assistance.
With new features in its Magic Apron assistant, AI-powered product list builders for professionals, and new tools to enhance customer and store support, The Home Depot is bringing its home improvement expertise from the store aisles to customers’ fingertips through the deployment of Google Cloud’s AI.
The company is developing a native “AI-first” experience that is contextual, personalized, modern, and accessible wherever the client is, from the living room to the workplace to the shelves, by implementing Google Cloud’s Gemini models and Gemini Enterprise for client Experience (CX).
In the upcoming months, The Home Depot will engage in new, agentic buying experiences via AI Mode in Google Search and the Gemini app, expanding these capabilities outside its own platforms.
“The Home Depot has always been about providing excellent customer service.”
said Jordan Broggi, EVP Customer Experience and President – Online, The Home Depot.
“By building on Google Cloud’s AI solutions, we’re putting ‘Orange Apron’ expertise in the pocket of every customer and creating an AI experience that is personalized, contextual, and available wherever the customer is—whether that’s the home, the jobsite, or in the aisles of our stores.”
“We are entering a new chapter of retail where technology doesn’t just suggest products—it solves problems,”
said Jose Gomes, Vice President, Retail & Consumer Packaged Goods at Google Cloud.
“The Home Depot is leading in the agentic commerce era, and using AI to deliver real-world value. By integrating Google Cloud’s AI, The Home Depot is ensuring that customer interactions—whether from a pro on a jobsite or a shopper in an aisle—are powered by the most sophisticated intelligence available today.”